Returns & Exchanges

At Black Chicken Remedies, we want you to be completely satisfied with your natural skincare journey. If a product doesn't meet your expectations, we offer a 30-day return policy for items purchased directly through our online store.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receiving your order to request a Return Authorization number and provide your order details.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging to ensure they are protected during transit, including a note with your name and order number.

• 3.
  Ship the Item

  Send your return via a trackable shipping service to our warehouse; please note that return shipping costs are the responsibility of the customer unless the item is faulty.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.